Refunds and Returns Policy
Effective Date: July 1, 2024
1. Return Eligibility
1.1 Products Eligible for Return: We accept returns for blue light blocking glasses purchased from Blue Light Defense Store (“Products”). To be eligible for a return, the Product must be unused, in its original packaging, and in the same condition as received.
1.2 Timeframe: You may initiate a return within 30 days from the date of delivery. Beyond this period, we may not be able to offer you a refund or exchange.
2. How to Initiate a Return
2.1 Contact Us: To initiate a return, please contact our Customer Support team at daniellemc932@gmail.com. Provide your order number, the reason for the return, and any relevant information.
2.2 Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the Product.
3. Return Shipping
3.1 Cost: You are responsible for the cost of return shipping, unless the return is due to our error (e.g., you received a defective or incorrect Product).
3.2 Packaging: Please ensure that the Product is securely packaged to prevent damage during return shipping. We recommend using a trackable shipping service or purchasing shipping insurance.
4. Refund Process
4.1 Processing Time: Upon receiving and inspecting the returned Product, we will notify you of the status of your refund within [X] business days.
4.2 Refund Method: Refunds will be issued to the original payment method used for the purchase.
4.3 Deductions: If the returned Product is not in its original condition or is missing parts, we may deduct a reasonable amount from your refund.
5. Contact Us
If you have any questions about our Refunds and Returns Policy, please contact us at:
Blue Light Defense
50 Pine Street
Email: daniellemc932@gmail.com